Frequently Asked Questions

Have questions? Explore the answers below, and if you don't find what you're looking for, we'd love to help! Schedule a Clarity Call with our team.

General Questions

Who are ION™ programs designed for?

Our professional training programs are designed for coaches, clinicians, and other eligible professionals seeking to deepen their understanding of the nervous system and integrate nervous system-informed approaches into their existing work. Individual program eligibility requirements may vary.

Do you offer online and in-person training?

Yes! We offer online learning opportunities and immersive in-person trainings at select locations. Availability and formats vary by program.

Where are your trainings held?

Our educational experiences include locations throughout the United States, online cohorts, and planned international opportunities. Specific venues, dates, and registration details are shared on the individual program pages.

How do I know which program is right for me?

Whether you're building foundational knowledge or seeking advanced professional development, our team can help you explore the best fit for your experience and goals.

Nervous System-Sensitive Sequencing Framework™

What is the NSSSF™?

The Nervous System-Sensitive Sequencing Framework™ is a specialized educational program designed to help professionals understand nervous system regulation and apply a structured, nervous system-informed approach within their existing scope of practice.

Who should enroll in NSSSF™?

NSSSF™ is designed for eligible coaches, clinicians, and other professionals who want to deepen their understanding of nervous system regulation and incorporate this knowledge into their work with clients.

Is NSSSF™ available online?

Yes. NSSSF™ offers an annual online cohort alongside select in-person training opportunities. In-person availability is limited and varies by location.

Will I receive a certificate after completing NSSSF™?

Eligible participants who successfully complete the program requirements receive a certificate of completion. This does not independently confer a professional license or clinical qualification.

Advanced Practitioner Academy

What is the Advanced Practitioner Academy?

The Advanced Practitioner Academy (APA) is a 12-month professional development experience featuring advanced nervous system education, immersive in-person training, expert faculty, and opportunities to connect with fellow practitioners.

Is the Academy offered online or in person?

The Academy features in-person training experiences at select locations. Program details and schedules are provided during enrollment.

What makes APA different from NSSSF™?

NSSSF™ focuses on developing understanding and practical application of a structured nervous system-sensitive framework. APA provides an extended advanced learning experience with expert faculty, immersive training, and additional opportunities for professional growth.

Are accommodations and travel included?

Travel and accommodation arrangements vary by location and are not automatically included in program tuition. Please review your specific training location's enrollment information for details.

Tuition & Payment Plans

Do you offer payment plans?

Yes! Flexible installment options may include 3, 6, or 12 monthly payments, depending on the program and enrollment terms.

Can I arrange a personalized payment plan?

Our team is happy to discuss available payment arrangements and help you explore an option that works for your circumstances.

What currency are program prices listed in?

Unless otherwise indicated, program prices are listed in US dollars (USD). Currency conversion rates and applicable international transaction fees are determined by your payment provider.

Can international students enroll?

We welcome eligible professionals from around the world. Available payment methods, installment options, and in-person training requirements may vary by country and program.

What is your cancellation or refund policy?

Cancellation, transfer, and refund terms depend on the program and enrollment agreement. Please review the terms provided during registration or contact our team for clarification before enrolling.

Certificates & Continuing Education

Will I receive a certificate of completion?

Eligible professional training programs provide certificates of completion to participants who meet the applicable requirements.

Do your programs offer continuing education credits?

Continuing education eligibility varies by program. Where applicable, approved credits may include ICF, NBHWC, or physical therapy continuing education. Please refer to the individual course page for current credit details.

Does a certificate of completion qualify me to practice clinically?

No. A certificate of completion recognizes successful completion of an educational program. It does not replace professional licensure or authorize practice outside your existing professional scope.

Will I be listed in the ION™ Practitioner Directory?

We are developing an ION™ Practitioner Directory for eligible graduates. Directory criteria and participation details will be communicated as the directory launches.

Course Access & Student Support

How do I access my online course materials?

Online learning materials are accessed through your designated student portal. Following enrollment, you will receive instructions for accessing the resources associated with your program.

What if I cannot attend a scheduled session?

Attendance and replay availability depend on the specific program. Please review the attendance requirements for your course.

How long will I have access to my course materials?

Access periods vary by program. Your enrollment materials will outline the duration of access to recordings and learning resources.

Who can I contact if I need assistance?

Our student support team is here to help with enrollment questions, learning portal access, and general program inquiries. Please use the contact information provided with your enrollment or reach out through our website.

Have questions?

We're here to help you take the next step with confidence! Whether you're exploring our programs, have questions about enrollment, or want guidance on finding the right training for your goals, our team would love to connect with you.

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